Privacy Policy
Last updated: March 1, 2026
1. Introduction
CushionFoamz ("we," "us," or "our") operates the website at cushionfoamz.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or place an order.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
2. Information We Collect
Information You Provide
- Name, email address, phone number
- Shipping and billing address
- Order details (foam type, dimensions, quantity)
- Messages you send through our contact form
- Email address if you opt in for promotions
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs
- Device type and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send promotional emails (only if you opt in)
- Improve our Site and services
- Detect and prevent fraud
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Payment processors (Stripe) to process transactions securely
- Shipping carriers to deliver your order
- CRM platforms (GoHighLevel) to manage customer communications
- Analytics providers to understand Site usage
- Legal authorities when required by law
5. Payment Security
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number, CVV, or other payment details on our servers. Stripe handles all payment data securely.
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect some Site functionality.
7. Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and maintain our business records — typically 7 years for order-related data. Marketing data is retained until you unsubscribe or request deletion.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at hello@cushionfoamz.com.
9. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the Site after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or your personal information: