Question 1

How do I order a custom cushion?

Accepted Answer

Simply use our online configurator to select your foam type, choose a shape, and enter your exact dimensions. You will see real-time pricing as you build your cushion. Once you are happy with your design, add it to your cart and proceed to checkout.

Question 2

What shapes can you cut?

Accepted Answer

We offer rectangles, circles, T-shapes, and L-shapes through our online configurator. For more complex custom shapes, please contact us directly and we will work with you to create exactly what you need.

Question 3

Is there a minimum order?

Accepted Answer

Our minimum order is $15 per cushion. There is no minimum quantity - we are happy to cut a single cushion for you.

Question 4

Can I order multiple cushions at once?

Accepted Answer

Absolutely! You can configure and add multiple cushions to your cart, each with different foam types, shapes, and dimensions.

Question 5

Can you cut foam to any custom size?

Accepted Answer

Yes — we cut foam to virtually any size you need. Our precision cutting equipment handles dimensions from a few inches up to large pieces for sectional sofas or custom bench seating. Enter your exact measurements in our configurator and we'll cut them precisely. For truly oversized pieces, contact us and we'll discuss the best approach.

Question 6

How do I measure for a replacement cushion?

Accepted Answer

For the most accurate fit, remove the old foam insert from its cover and measure the foam itself on a flat surface. Measure length, width, and thickness. If the foam is too deteriorated to measure, measure inside the cushion cover instead. Always round to the nearest 1/4 inch — we can cut to that precision for a perfect fit.

Question 7

Which foam type should I choose?

Accepted Answer

We keep it simple with two premium options: Our Indoor Cushion Foam (2.8 lb high-resiliency) is perfect for couches, chairs, benches, and any indoor seating. It is made with an advanced cold-cure process and actually gets more comfortable over time. Our Outdoor & Marine Foam (Dry Fast reticulated) is specifically built for patio furniture, boat cushions, and anything exposed to the weather -- water passes right through it so it dries quickly and never gets moldy.

Question 8

Why do you only offer two foam types?

Accepted Answer

We refuse to sell cheap foam. Many retailers offer budget foams that break down in months. We only carry the highest quality options: professional-grade HR foam for indoor use and Dry Fast reticulated foam for outdoor and marine use. Two great options that cover every real-world need.

Question 9

What does foam density mean?

Accepted Answer

Foam density is measured in pounds per cubic foot -- think of it as how much material is packed into the foam. Higher density means longer-lasting and more supportive. Our indoor foam is 2.8 lb density, which is the professional upholsterer standard for furniture that gets used every day.

Question 10

Is your foam safe and non-toxic?

Accepted Answer

Yes! All of our foam is CertiPUR-US certified, meaning it is made without harmful chemicals, has low VOC emissions, and is safe for your home.

Question 11

What foam density should I choose for a sofa?

Accepted Answer

For everyday sofa use, we recommend our 2.8 lb high-resiliency foam. Foam density measures how much material is packed into each cubic foot. At 2.8 lbs, this is the professional upholsterer standard — dense enough to hold its shape for years of regular use without going flat. Lower density foams (1.5-2 lb) compress and break down much faster.

Question 12

What thickness of foam do I need?

Accepted Answer

Most sofa seat cushions use 4-6 inches of foam. Chair cushions typically use 3-4 inches. Bench cushions often use 2-4 inches. If you have an existing cushion cover, measure the internal depth to determine how thick your replacement foam should be. We can cut any thickness you need.

Question 13

What is 'Dry Fast' or reticulated foam?

Accepted Answer

Reticulated foam (sold as Dry Fast foam) has an open-cell structure with large holes through the foam. This allows water to flow straight through rather than being absorbed. It's the standard material for outdoor furniture, boat cushions, and marine seating because it dries in minutes after rain or splashing. Standard indoor foam absorbs water and stays wet for days, which leads to mold and mildew.

Question 14

What foam thicknesses do you offer?

Accepted Answer

We can cut foam to any thickness you need, from 1/2 inch up to 6 inches or more. Common thicknesses: 2-3 inches for back cushions, 4-5 inches for seat cushions, and 3-4 inches for chair pads. There's no standard we require — just enter whatever thickness works for your project.

Question 15

What is high-resiliency (HR) foam?

Accepted Answer

High-resiliency foam is a premium grade of polyurethane foam that bounces back quickly after compression. Regular foam gradually loses its shape and stays compressed over time. HR foam returns to its original shape after each use, which is why it's the standard for quality furniture. Our indoor foam is 2.8 lb density HR foam — the same grade professional furniture manufacturers use.

Question 16

Is your foam fire-retardant?

Accepted Answer

Our foam meets standard residential fire safety requirements. It does not contain added PBDE fire retardants, which are now restricted due to health concerns. All foam is CertiPUR-US certified, verifying it's made without harmful chemicals while meeting applicable safety standards.

Question 17

Can I get foam cut for a chair seat replacement?

Accepted Answer

Absolutely. Chair seat foam replacement is one of the most common uses for our custom-cut foam. Dining chairs, office chairs, accent chairs — just measure the seat cushion insert (remove it from the cover for accuracy), enter your dimensions, and we'll cut a precise replacement. Our 2.8 lb HR indoor foam is perfect for chair upholstery.

Question 18

Where do you ship?

Accepted Answer

We ship anywhere in the continental United States. We currently do not ship internationally.

Question 19

How much is shipping?

Accepted Answer

Shipping is FREE on all orders over $199! For orders under $199, shipping starts at $8.99 and is calculated based on the total volume of your foam order. You will see the exact shipping cost at checkout, with both Standard (5-10 business days) and Expedited (2-5 business days) options available.

Question 20

How long does shipping take?

Accepted Answer

Most orders are custom-cut and ship within 3-5 business days. Standard shipping typically takes an additional 3-7 business days depending on your location.

Question 21

How is the foam packaged?

Accepted Answer

Foam may be compressed and vacuum-sealed for shipping. Once opened, allow 24-48 hours for the foam to fully expand to its intended size and shape.

Question 22

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If your cushion does not meet your expectations, contact us and we will make it right. Because each cushion is custom-cut, we cannot accept returns on correctly made orders, but we will replace any cushion that was cut incorrectly.

Question 23

What if my cushion was cut to the wrong size?

Accepted Answer

If we made an error in cutting, we will replace your cushion at no charge. Please contact us within 30 days of delivery with your order details and measurements.

Frequently Asked Questions

Ordering

Foam Types

Foam Specifications

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Returns & Guarantee

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